We take back
Unwashed cloths still in wrap. Unopened napkin sets.
Returns
If a cloth needs to come back.
Write to desk@auberglen.com within 14 days of delivery. Wait for an authorisation before you ship.
We cannot take
Pieces with food marks, dye transfer or hem pulls from use.
Marked in transit
Photograph the carton and the piece the day it arrives. We replace or refund the damaged item.
Ask first
Email us the SKU and photos if the piece is marked. Do not post it back until we send a return number.
Pack and ship
Send to UNIT 12, 7/F, PENINSULA CENTRE, 67 MODY ROAD, TST EAST, KOWLOON, HONG KONG. Change of mind: you pay return freight. Faulty goods: we pay.
Refund
After inspection, usually within 10 working days, back to the original payment method.
Last updated 4 September 2026 · See also shipping.