Twenty-four answers, six groups.

This page is an enquiry display: no cart, no checkout, no card field. Send the SKU, the quantity, the shade and the destination country to our email or WhatsApp. We confirm the stock position and the mill date, then issue a formal invoice in US dollars. The sale exists when you accept that invoice in writing, and payment goes by bank transfer to the company account named on it. Nothing is charged before you accept, and we never ask for card details.

Measure the table first, then decide the drop. A 20 to 25 cm drop is the usual choice for a dining cloth; 30 cm reads more formal and puddles less on a bench. The 140 x 250 cm cloth covers a four-seat table used every night. The 180 x 180 cm square is the picnic and trestle size. A runner is for a table you still want to see, and the 90 x 90 cm overlay sits on top of an existing cloth.

Yes, on plain stonewashed and garment-washed flax. Tell us the finished width and length; we add the hem allowance and confirm the cut length in writing before a blade touches the bolt. A cut-to-size piece carries a 1.5 cm double hem with mitred corners unless you ask for another finish, and it adds 5 to 7 working days. Because the cloth is hand-cut and then washed, expect a tolerance of plus or minus 1.5 cm. Once cut, it cannot be returned for change of mind.

Yes, up to three initials on napkins, cloths, runners and placemats. We match the thread to the shade, place the letters 3 cm in from the hem on one corner, and send a stitch-out proof before the needle moves. Approve that proof in writing and we stitch; the run adds 7 to 10 working days. Monogrammed pieces cannot be returned for change of mind once stitched, and the monogram details stay on your order file so a repeat order matches the first.

Stonewashing is a mechanical wash, not a chemical finish. The woven bolt is tumbled with water and pumice before it is cut, which breaks the surface of the flax slightly and softens the hand. You get a cloudy, gently faded face and real drape instead of the stiff board a new flax bolt arrives as. Garment washing is the milder version: less surface bloom, a little more body, the same settled size. Both are pre-shrunk, so the first wash at home should move the cloth only 1.5 to 3 percent.

GSM is grams per square metre, the weight of the cloth. The tablecloths are 185 gsm, the tea towel is 210 gsm, and the heavy flax placemats sit higher again. Weight is what you feel first on a table: a heavier cloth hangs straighter, resists a draught and lasts through more washes, while a lighter one dries faster and presses flat more easily. It is not a quality ladder on its own. A 185 gsm stonewashed flax can be a better tablecloth than a heavier cloth with a coarse weave.

No. Those are slubs, the short thick places where the flax fibre bunches in the yarn, and they are the signature of a real plant fibre rather than a printed imitation. You will also see slight weave irregularity and a small variation in the sett across a width. None of it weakens the cloth or affects the hem, and none of it is a defect under our returns policy. If a slub ever pulls into a loop, trim it flush with the surface; do not pull it.

Pure flax does not pill the way a cotton-polyester blend does, because the fibre is long and does not work loose into bobbles. The flax and cotton 55/45 tea towel can shed a little lint for the first two or three washes, which is normal for a woven towel and settles with use. If you see actual pilling, it usually means abrasion against a rough surface or a warm tumble-dry cycle. Shave it once with a fabric comb and keep the piece out of the dryer.

Wash it alone, or with linen of the same shade, at 30 °C on a gentle cycle with an 800 rpm maximum spin. Use a mild liquid detergent and no bleach, no fabric softener and no enzyme or oxygen booster. Do not soak it overnight. Line dry it in the shade and iron it while still damp on the reverse if you want a sharper board. A mill-dyed shade such as Clay, Ink or Terracotta may release a little loose dye in the first cold rinse, which is why it goes in alone.

Iron it damp, on the reverse, at the linen setting — three dots, around 200 °C — with steam if your iron has it. Take the piece off the line while it is still slightly damp, lay it flat, and press along the hem first so the mitred corners sit square before you work the body. Press, do not scrub: a back-and-forth motion stretches the weave and polishes the slub flat. If the piece is already bone dry, mist it with water and roll it in a towel for ten minutes. A soft crease is a fair alternative.

Only on low heat, and only if you take it out while it is still slightly damp. A warm or hot cycle is the one thing that takes flax past its tolerance: it can add up to 4 percent of shrinkage on the first dry and it abrades the surface, which is what dulls a stonewashed face. Line drying in the shade keeps the hand and the shade. If you must use the dryer, choose a low setting with wool dryer balls and remove the piece after fifteen minutes.

Make sure the piece is bone dry before it goes away, because damp flax in a closed cupboard will grow mildew that never washes out. Fold along the creases you already have rather than inventing new ones, and roll a large tablecloth loosely around a cardboard tube if your shelf is narrow. Keep it in a breathable flax sack or a cotton pillowcase, never in a sealed plastic bag. No starch and no scented sachet directly on the cloth; cedar or dried lavender nearby is fine. Air the piece for an hour before you use it.

Mill-dyed shades can release a small amount of loose surface dye in the first cold rinse. Wash those pieces separately, at 30 °C or colder, without soaking and without a booster, and they should run clear by the second or third wash. Our dye house tests colour-fastness to ISO 105-C06 at 40 °C and holds a minimum grey-scale rating of 4, which is the rating for a shade that does not visibly transfer. If a shade keeps bleeding after three washes and stains the linen washed with it, that is a colour-fastness failure and we replace or refund it.

Expect 1.5 to 3 percent of the cut length after the first 30 °C wash. That is residual movement, not a mistake: the cloth is stonewashed and pre-shrunk before it is cut, so most of the shrinkage has already happened. A machine-dried piece can move up to 4 percent. Measure hem to hem, flat and unstretched, before the first wash and again after it is bone dry and has rested for 24 hours. If the move is larger than that, send both numbers and a photograph and we will treat it as a fault.

No, and we publish the tolerance rather than pretend otherwise. Cloth is cut by hand and then washed, so sizes hold to plus or minus 1.5 cm on anything over 100 cm and plus or minus 0.8 cm on napkins, mats, coasters and tray cloths. A 42 cm dinner napkin can measure 41.2 to 42.8 cm and still be within specification. Measure flat, with the piece relaxed, not stretched corner to corner; stretching a square napkin on the diagonal can add a centimetre on its own. Beyond the stated tolerance is a claim.

It will be close, not identical. Flax is dyed in lots, and a mill-dyed shade can drift by up to half a step between lots — Ink and Charcoal drift most, Natural and Ivory least. The weave can also sit a little differently from lot to lot. If you need a set to match, order everything at once, or quote the lot number on your earlier invoice and we will tell you whether the current lot is a match. We keep a reference swatch for every shade we sell so we can compare honestly before you commit.

We pack in about 3 working days after the invoice is accepted, then the tracked courier takes 5 to 12 working days depending on the destination. A first wholesale order can take 10 to 15 working days to prepare. Goods are sold DAP unless we agree DDP in writing, so import duty, VAT, brokerage and local clearance charges are yours as the importer of record. We supply the commercial invoice, the packing list and the fibre content for your broker. The date on the confirmation email is the one that counts.

You have 14 days from delivery. Email us for a return number before you ship anything, then send the piece to our registered office. Change-of-mind returns must be unused, unwashed and un-ironed, in the original wrap, and you pay the return freight; the original shipping charge is not refunded. If the piece is faulty, or the damage happened in transit, we pay the return freight and refund the shipping as well. Refunds go back to the original payment method within 10 working days of inspection.

Photograph the carton, the inner packing and the mark on the cloth with something for scale, and write to us within 3 days of delivery. Do not wash, soak, spot-treat or iron the piece — a mark that has been through a machine can no longer be attributed to transit, and we cannot claim it from the carrier. Keep the carton and the packing material until we say otherwise. We raise the carrier claim, pay the return freight, and offer you a replacement from the same lot or a full refund. You choose.

First check that you followed the first-wash procedure on the returns page: 30 °C, gentle cycle, 800 rpm maximum, line dry in shade, no booster, no dryer. Then send us the hem-to-hem measurement before the wash and the same measurement after the piece is bone dry and has rested for 24 hours, with a photograph of the tape on the cloth. Within 1.5 to 3 percent is normal, and up to 4 percent after machine drying. Beyond that, we treat it as a fault and replace or refund the piece.

You buy from WELLAY TRADING CO., LIMITED, a Hong Kong trading company. Every quotation, invoice, monogram approval and return is handled from its registered office at RM 03, 24/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONGKOK, HONG KONG. The email on every document is WELLAY1914@outlook.com. Hong Kong is the point of export, which is why invoices are issued in US dollars and the customs paperwork is prepared there. This site is operated by that company, and it is the seller named on your invoice.

The yarn and the dye used for our flax are bought with OEKO-TEX Standard 100 documentation, product class II — the class for articles worn against the skin and used at table. The certificate belongs to the mill and the dye house that made the yarn, not to us, so we do not print it as our own certification and we do not claim a certificate number we do not hold. We can supply the lot number and the mill test report with a wholesale quote, and we will tell you plainly what the document does and does not cover.

Hong Kong law governs every contract made through this site, and the courts of the Hong Kong Special Administrative Region have exclusive jurisdiction. Before either side starts proceedings we ask for 30 days to resolve the matter in writing with the desk. A consumer who has a mandatory statutory right to sue in their own country keeps that right. For data matters the Personal Data (Privacy) Ordinance applies, and you may complain to the Office of the Privacy Commissioner for Personal Data in Hong Kong if our answer does not satisfy you.

They stay on the order file. The letters, the thread shade, the placement and the approval image we send before stitching are kept with the order for 7 years, because a stitched cloth cannot be un-stitched and a later repeat has to match the first. The correspondence that fixed the price, the size and the lead time is kept for the same period as an accounting and limitation record. You may ask to see, correct or delete what we hold; we will tell you what we are obliged to keep. The privacy notice sets out the full detail.