Terms of sale
These terms govern every quotation, invoice and sale made through auberglen.com by WELLAY TRADING CO., LIMITED. Read them with the returns page, which forms part of them. If a clause is not clear, ask before you accept an invoice.
By browsing this site, sending an enquiry or accepting a quotation or invoice from us, you agree to these terms of sale. They are the whole agreement between you and WELLAY TRADING CO., LIMITED for the goods described on the invoice, and they replace anything said in an earlier message unless we confirm the change in writing. If you are buying for a business, you confirm that you are authorised to bind it. If you do not accept these terms, do not place an order.
This site does not sell online. There is no cart, no checkout and no payment field, and we do not accept card details on the page or by email or WhatsApp. Prices, sizes, shades and mill dates shown here are an invitation to enquire, not a binding offer, and stock can move between your visit and our reply. Nothing on this site transfers any right in the goods to you.
A quotation is valid for 14 days unless it states otherwise, and it is subject to stock and to the mill date. A contract of sale is formed only when we issue a written confirmation or an invoice and you accept it, in writing, within the validity period. Until then either side may walk away. We may correct an obvious error in a quotation or invoice before it is accepted, and we will tell you what changed. A pro-forma invoice is a request for payment, not an admission that the goods are ready.
Prices are quoted in US dollars and are exclusive of destination taxes, import duty, value-added tax, brokerage and any local clearance charge, unless we state DDP in writing. The price that applies is the one on the written confirmation, not the one on this site. If a currency, a freight rate or a mill surcharge moves by more than 5 percent between quotation and confirmation, we may re-quote before the contract is formed. Any bank charge for the transfer is yours unless the invoice says otherwise.
Payment is by bank transfer to the account named on the invoice, in the invoice currency, quoting the invoice number as the reference. Unless we agree credit terms in writing, the goods are made and dispatched after the payment clears. We may ask for a deposit on a cut-to-size or monogrammed order and for the balance before dispatch. We do not accept payment to a personal account, and we will never ask for a card number or a password. Tell us at once if a message claiming to be from us does.
Cut-to-size cloths, monogrammed pieces and any lot woven or dyed to a specified shade are made to your instruction. Once the cloth is cut or the first stitch of a monogram is set, the order cannot be cancelled and the goods cannot be returned for change of mind, because they cannot be sold to anyone else. We send the cut length, the hem width, the corner treatment and, for a monogram, a stitch-out proof, and we do not cut or stitch until you approve them in writing. If the finished piece does not match the approved specification, that is our failure and clause 10 applies.
We dispatch from Hong Kong about 3 working days after the payment clears and the invoice is accepted, unless the confirmation states a longer mill date. Transit by tracked courier is typically 5 to 12 working days depending on the destination, and a wholesale order can take 10 to 15 working days to prepare. Any date we give is an estimate unless the confirmation says it is fixed. We may ship in part, and each part is invoiced and paid for separately. We are not responsible for a delay caused by a carrier, a customs authority or an event in clause 18.
Risk in the goods passes to you when the carrier delivers them to the address on the invoice, or when you collect them. Title passes when we have received payment in full. You must inspect the carton and the pieces on delivery — the same day if the carton is visibly damaged, and in any event within 3 days — and report a shortage, a wrong piece, a tear or a stain in writing with photographs. Do not wash, soak or iron a piece you intend to claim on. If you do not report a visible transit defect within 3 days we may not be able to raise the carrier claim, though a latent construction fault remains covered under clause 10.
Unless we have agreed DDP in writing, the goods are sold DAP or EXW and you are the importer of record. You are responsible for import duty, value-added tax, goods and services tax, customs brokerage, inspection fees and any local charge, and for providing a valid tax or importer number. We prepare a commercial invoice and a packing list with the fibre content, the declared value and the country of origin, and we will help with a document a broker asks for, but we cannot clear the goods in your name or pay your duty for you. If you refuse to clear them, clause 10 and the refused-parcel rule on the returns page apply.
Returns, refunds, exchanges and fault claims are governed by the returns policy, which forms part of these terms. In short: 14 days from delivery for a change of mind on unused, unwashed, un-ironed goods; washed, ironed or used linen cannot be returned for change of mind; a genuine hem or seam failure, a construction fault, a size outside the published tolerance or a colour-fastness failure is remedied by replacement or refund. Custom, cut-to-size and monogrammed pieces are excluded from change-of-mind returns. Nothing in these terms removes a statutory right you have that cannot be waived.
Flax is a plant fibre. Natural slubs, nubs, thicker threads, a slightly irregular weave and the soft surface bloom of a stonewash or garment wash are expected characteristics, not defects, and they are not a reason to reject the goods or to claim a discount. Mill-dyed shades vary by up to half a step between dye lots, and a screen will not show a shade exactly; the reference swatch or lab-dip we send is the reference. Because cloth is cut by hand and then washed, sizes hold to plus or minus 1.5 cm on pieces over 100 cm and plus or minus 0.8 cm on napkins and mats. Residual shrinkage of 1.5 to 3 percent after the first 30 °C wash is normal.
You must follow the care card and the first-wash procedure on the returns page. In outline: 30 °C gentle cycle, 800 rpm maximum, no bleach, no fabric softener and no enzyme or oxygen booster; wash a mill-dyed shade separately for the first wash; line dry in the shade; iron while still damp on the reverse at a linen setting. We are not responsible for damage caused by a departure from those instructions — a tumble-dry cycle, a hot wash, a chlorine bleach, a commercial laundry press or a spot treatment with a strong solvent. Following the instructions protects your right to a remedy if something is genuinely wrong.
The photographs, copy, product names, page layouts and the Linen Holt name and mark on this site belong to us or are used with permission. You may view and print a page for your own purchasing decision. You may not copy, scrape, republish, resell or use them to train a model or to advertise a different product without our written consent. A stockist we have appointed in writing may use the image set we send with the quote for the period of the appointment, and no longer. All rights not expressly granted are reserved.
You agree not to use this site or our desk to break any law, to send a false enquiry or a fraudulent payment instruction, to impersonate us or another buyer, to upload a virus, to probe or overload the server, to scrape the catalogue in bulk, or to resell our goods as your own manufacture. We may refuse an enquiry, cancel an unshipped order and block an address if we reasonably believe one of those things has happened. A cancelled order is refunded less any cost we have already incurred on it, such as a cut length or a stitching run.
This site may link to a courier's tracking page, a mill's certificate or a payment reference. Those services belong to someone else. We do not control them and we are not responsible for their content, their availability or the way they handle your data. A link is not a warranty of the goods or the service behind it. If a third-party service causes a delay or a loss, we will help you pursue the claim, but our own liability stays within clause 17.
We describe every piece as accurately as we can, but a screen cannot show a shade, a slub or the exact hand of a wash, and the swatch or lab-dip is the reference. Measurements are nominal within the published tolerance. Cloth is sold for the use stated on the page; we do not warrant it for industrial laundering, for a commercial kitchen's bleach cycle, for outdoor use in permanent sun, or for any purpose a reasonable textile buyer would not expect. Nothing on this site is legal, tax or customs advice for your jurisdiction.
To the fullest extent Hong Kong law allows, our total liability for a claim arising out of an order is limited to the amount you paid for the goods giving rise to the claim, plus any freight you paid to us on them. We are not liable for loss of profit, loss of a contract, loss of goodwill, a delayed event, or an indirect or consequential loss, however it arises. We are not liable for a defect caused by your care, storage or use, or by a carrier, a customs authority or an event in clause 18. Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
We are not in breach if a delay or a failure is caused by something outside our reasonable control: a typhoon, a flood, a fire, an epidemic, a port or airport closure, a carrier or customs strike, a mill failure, a war, a sanction, a change in export or import law, or a failure of a utility or a payment system. We will tell you within 5 working days and keep you updated with a new estimate. If the event lasts more than 60 days, either side may cancel the unshipped part of the order in writing, and we refund what you have paid for goods we have not made or shipped.
These terms and every contract made under them are governed by the laws of the Hong Kong Special Administrative Region. The courts of the Hong Kong Special Administrative Region have exclusive jurisdiction over any dispute, and each side submits to that jurisdiction. Before either side starts proceedings, we ask that you raise the matter with the desk in writing and allow 30 days for a resolution. A consumer who has a mandatory statutory right to sue in the courts of their own country keeps that right. Data matters are additionally governed by the Personal Data (Privacy) Ordinance, as the privacy notice explains.
We may update these terms for future orders; the version that applies to your order is the one published when the contract was formed, and the date at the foot of this page tells you when it last changed. If a clause is found to be unenforceable, the rest stays in force and the clause is read down to the minimum the law allows. You may not assign a contract without our written consent; we may assign it to a successor of the business. Notices go to the email address on the invoice, and to us at WELLAY1914@outlook.com. The seller is WELLAY TRADING CO., LIMITED, RM 03, 24/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONGKOK, HONG KONG.
Last updated 9 September 2026 · WELLAY TRADING CO., LIMITED