One desk answers everything.

The desk, line by line

Registered name

WELLAY TRADING CO., LIMITED

Registered office

RM 03, 24/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONGKOK, HONG KONG

Email

WELLAY1914@outlook.com

WhatsApp

+852 9660 6754

Reply time

One business day; 48 hours at the outside. Monogram proofs and sample requests can take a day longer because they go to the workshop.

Export point

Hong Kong. We ship worldwide from here, in US dollars, after a written confirmation.

What to put in the first email

Send these and we can usually quote from the first reply instead of asking you to repeat yourself:

• The piece name or the SKU — for example LH-TCL-01 for the 140 × 250 cm stonewashed tablecloth.
• Quantity, split by size and by shade. A mixed table is fine; tell us the mix.
• For monograms: the letters, the thread shade, the placement and the font sample you want matched.
• Destination country, city and postcode, plus whether you have a customs broker or an import licence.
• The date you actually need the goods in hand, not the date you would like them to leave Hong Kong.
• Whether you want a lab-dip or a sample hem first. On a first order over 24 pieces, we send one.

Three doors, one corridor

Wholesale and stockists. From 24 pieces mixed across the range, quoted in US dollars and shipped DAP unless we agree otherwise in writing. We send a sample hem, a lab-dip for the shade you want and a packing list before you commit. Lead time on a first wholesale order is usually 10 to 15 working days from the accepted invoice, longer if a mill lot has to be woven to order.

Press and stylists. Ask for the image set and the mill notes. We do not hold an embargo on the fabric facts: fibre, gsm, hem width, wash temperature and tolerance are all publishable. Loan pieces go out for 30 days and come back washed or not at all — we would rather have a returned cloth than a damaged one.

Complaints. Use the subject line COMPLAINT — order number. We acknowledge within 2 working days, give a written position within 7 working days, and offer a fix: a replacement piece, a remake, a partial credit or a full refund. If the answer you get does not resolve it, ask for the office manager and the same file is escalated with the full correspondence attached. Nothing is closed without your written agreement that it is closed.

What this site does not do

This is an enquiry display site. We do not run a checkout, we do not take card details, and we do not capture payment on the page. An order is not placed until we issue a written confirmation or an invoice and you accept it; that is the moment a contract exists. Payment then goes by bank transfer to the company account named on the invoice, in the currency on the invoice, usually US dollars.

We will never ask for a card number, a CVV or an online banking password by email or WhatsApp. If a message does, treat it as fraud and tell us at WELLAY1914@outlook.com.